#TOTM from 12-01-16: ‘Ok, so it’s an ad for Samsung…’

Hey, hey, hey!

Long time no blog, I know! I’ve been away on me holidays and busy with an assignment for my postgrad, but I thought I should kick things off with a #TOTM for January:

A great demonstration of how learning a little sign language can make a big difference.

It’s a retweet of a tweet from @BritishSignBSL and I just think it’s a great ad. So, no i’m not advocating or endorsing the use of Samsung products, but I am praising Samsung for an ad that will hopefully make you smile – or even cry, as it did me! As it says when you click on the link, it’s not British sign language, but you get the message – hopefully! Now it’s only a few minutes, so please click on the link and watch the video – if you haven’t already seen it that is!

Once i’ve got my postgrad out the way in a few months time i’m going to be “signing” (pun intended!) up to British Sign Language’s online ‘Introducing BSL‘ course:


Learning some BSL is something that i’ve wanted to do for many years now and I figure it’s time I pull my finger out and start using it to communicate – in an appropriate manner naturally!

Have a look and maybe sign-up yourself!

It’s good to be back – I hope you agree!

Ben 🙂


November’s #TOTM from 29/11 ‘Terms of endearment’


The biggest response I had from tweets/posts this month was to do with the use of terms of endearment with patients, so the winner of November’s #TOTM award goes to…

from 24-11-15 ‘Terms of endearment’

No need for me to go over the same stuff here again, but suffice as to say i’ve been discussing this with colleagues since my original tweet and I haven’t changed how I interact with my patients! I would certainly be interested to do some research into this subject, but that will have to wait until the postgrad is finished next Spring!

For those of you that have already clicked on the link and read my original post, then thanks for popping by again! For those that are seeing it for the first time, then please feel free to drop me a line and give me your opinions and experiences!

Only one more #TOTM to go until my very first #TOTY!

Ben 🙂

#TOTW from 24-11-15 ‘Terms of endearment’


How is everybody this week?

This week I decided to make use of the Twitter poll functionality and my #TOTW was:

Do you ever use such as “love” when talking with your patients?

This all came about following a piece I read on the Care Quality Commission website about the use of terms of endearment in a care setting. I have to say I was rather surprised and ever so slightly saddened by the results. Only 25% of those who took part said YES, they did use terms of endearment when talking with patients and the remaining 75% said NO. I was expecting it to be a much closer result than that. Now of course I don’t know the demographics of those who voted – age, gender, how long since qualified, country, county etc etc! This would maybe give me a greater insight into why the vote went the way it did. Now I’m a northern lad and am quite happy using terms like ‘love’ and ‘sweetheart,’ so it’s not something I think too much of. I have always used these terms when talking to some of my patients, and have never had one of them said they were offended or looked disapprovingly at me. I feel it’s all about making a patient feel comfortable and at ease in the time they are in my X-ray room, and if by using these small terms of endearment that eases there experience of hospital at a time when they may be feeling vulnerable then I make no apologies for using such language.

I would be interested to know if there has been any research to date in the field of radiology and the use of terms of endearment, but this is not something I have had the time to pursue lately. I think this is a topic that I will be returning to in the future when I have had the opportunity to have a look at what research is out there, but I just wanted to put my marker down, and say despite being in what would appear to be a minority, I shall continue to make appropriate use of such terms of endearment as I feel comfortable using, and my patients are happy to hear!

Goodnight loves!


#TOTW from 10-07-15 ‘Mrs Andrews’ story: Her failed care pathway’

Good evening folks!

The subject of this week’s #TOTW is a sad story (in the form of an animation) about an elderly lady that was admitted to hospital – unnecessarily – and who, because of the decisions taken about her care, was never able to return to her home. The video, which is less than 5 minutes long, speaks for itself:

This is of course not to say this happens all the time, but I would have thought it does happen. People are admitted to hospital unnecessarily and then find it hard to return to their own homes – in effect being “stuck” in the system that is there to try and help them. At the recent Patient Safety Congress in Birmingham, however, there was a talk related to ways this issue is being tackled by some organisations i.e. by taking the care to the patient in their own homes – an extension of the service provided by paramedics. So, as sad as Mrs Andrews’ story may be, there are ways in which this could be prevented if the right resources are put in place.

Oh well, until next time…

Ben 🙂

#TOTW from 01-04-15 ‘The humble hospital gown is a metaphor for how we can transform the NHS’

It’s like we had a great flight, but the airports at either end were awful,” said one patient of their experience of going into hospital for surgery.

As per the norm, my weekly blogette is intended to be ingested within about 5 minutes, thus allowing you to return to whatever it was you were doing beforehand!

As you should already know by now I am quite passionate about patient care and all things to do with making the patient experience as stressless as possible, so when I happened across this short article this week I just had to share…and share again as my #TOTW:

The humble is a metaphor for how we can transform the

Damon Kamming, a consultant ­anaesthetist at University College London hospitals, writes about his experience as a patient when he found himself on the other side of the fence:

Patient feedback provides invaluable intelligence and insightful ideas about how to improve care and redesign services. Patients are our greatest assets for quality improvement – and we need to ask their help to better the care we deliver. Partnering with patients to improve their experience is the only way we will understand what matters most to our patients and how we can make things better.”

Simple, but effective in terms of patient care, and at the end of the day, that’s the business we are in…caring for patients!

#TOTW from 27-03-15 ‘Listen to Kate Granger talk about Compassionate Care and how she started the #hellomynameis campaign

Happy British Summer time!

I’m on nights from tonight, so this is very short and sweet!

I wanted to return to my roots and give you all another chance to see this tweet relating to Kate Granger and how she happened to start the #hellomynameis campaign:

Listen to talk about and how she started the campaign

It’s just over 30 minutes long, but well worth your time to watch. It’s certainly more informative and interesting than some of the things on the telebox that are 30 minutes long!


#TOTW (from: 17-11-14) ‘Let’s End Going Home Alone’

This week I find myself wanting to highlight the problems of elderly people being discharged from hospital to empty homes and a lack of support, so this week’s #TOTW is:

Please watch this short video

PLEASE, PLEASE, PLEASE spare just over 2 minutes of your time to watch this video from the Royal Voluntary Service and see if there is anything you can do to help, be it watching the video and sharing it on your social media, volunteering yourself or making a donation to the Royal Voluntary Service.

Thank you!

#TOTW (from 12/11/14) ‘It’s not rocket science…WASH YOUR HANDS between patients!’

Short n’ sweet this week folks!

It doesn’t get much more basic – other than introducing oneself to ones’ patients of course – than the necessity to maintain hand hygiene, hence this weeks’ #TOTW is :

It’s not rocket science…WASH YOUR HANDS between patients!

That is all!

#TOTW (from 20-10-14): ‘Do not resuscitate’ patient controversy

For this week’s #TOTW i’ve chosen to highlight the issue of DNR or Do Not Resuscitate notices in patient’s notes:

‘Do not resuscitate’ patient controversy

This is a really interesting clip from a regional BBC Inside Out programme (the link to which is provided in the link above). It talks about the issues involved in raising this with patients and their families, and the distress that can result from it not be handled with compassion and sensitivity. I thought it interesting that one of the relatives noted that the person that came to discuss the matter with them did not even introduce themselves. This is not only disappointing and insensitive – under the circumstances – but down right rude and contrary to most health care professionals codes of conduct. It is a basic and common courtesy to introduce yourself to your patient.

Please take the time to watch the short (only 4 mins) clip, and maybe even watch the full Inside out programme to learn a bit more about DNR notices and how you or members of your family may be affected by them.

#TOTW (from 29-07-2014): ‘Want to reduce the risk of disease? Abandon shaking hands, and start bumping fists’

Short n’ sweet this week…as I can’t believe it’s that time of the week again! #TOTW is:

‘Want to reduce the risk of disease? Abandon shaking hands, and start bumping fists’

Another related tweet later in the week:

‘Should we abandon handshakes in favour of fist bumps? No way’ via

Does what it says on the tin. Fist bumps mean less germs are passed on when greeting someone. Whether you think this is a step to far in hand hygiene or not is entirely up to you! I use both handshakes and fist bumps. I just thought this was an interesting piece of research worth sharing!

It doesn’t always have to be serious! :-p